Terms and Conditions

1. Acceptance of Terms

By accessing and using Quitchi ("the Application"), you agree to be legally bound by these Terms and Conditions. If you do not agree with these terms, do not use the Application.

2. Service Description

Quitchi is a mobile application (iOS and Android) with a complementary web version, designed to help people quit smoking through progress tracking, motivation and support resources. The application includes: virtual pet Quitchi that grows with your progress, detailed health and money saved statistics, self-care, motivation and relaxation activities, personalised daily reflections, guided breathing exercises, relaxation games (Memory and Armonía), pot and seeds system, Greenhouse community to share experiences. The application offers free features with usage limits and unlimited premium features available by subscription.

3. Use of the Application

You agree to:

• Provide accurate and up-to-date information
• Maintain the confidentiality of your account
• Not use the Application for illegal purposes
• Not attempt to access restricted areas of the Application

4. Intellectual Property

All intellectual property rights related to Quitchi are the exclusive property of its creators. Reproduction, distribution, or modification is not permitted without prior written authorization.

5. Limitation of Liability

Quitchi is provided "as is" without warranties of any kind. We are not responsible for any direct, indirect, incidental, or consequential damages arising from the use of the Application.

6. Cancellation and Termination

Cancellation by user:

You can cancel your account at any time through:

• From the app: Settings → Delete my account
• By email: Contacting contact@quitchi.com

Effects of cancellation:

• All your progress and profile data will be permanently deleted
• Access to your account will be deactivated immediately upon confirmation
• Data will be completely deleted from our servers within 30 days
• This action is irreversible and you will not be able to recover your data

Termination by us:

We reserve the right to suspend or cancel your access to the Application if:

• You violate these Terms and Conditions
• You engage in fraudulent or illegal activities
• You abuse the service or attempt to compromise it
• Required by law or a competent authority

7. Modifications

We reserve the right to modify these terms at any time. Changes will be effective immediately after their publication in the Application.

We will notify you of any significant changes through:

• A prominent notice in the application
• Email to your registered address

Continued use of the Application after changes constitutes your acceptance of the updated terms.

8. Governing law, jurisdiction, and local rights

These Terms are written for international users and apply globally under the following general rules:

9. Dispute Resolution

If you have any dispute or complaint about the Application, we encourage you to contact us first to try to resolve the issue amicably.

Resolution procedure:

1. Send an email detailing your complaint to contact@quitchi.com
2. We will respond within 5 business days
3. We will try to resolve the dispute amicably within 30 days

If we do not reach a satisfactory resolution, you may resort to the competent courts as set forth in the previous section.

10. Contact

For any questions, inquiries, or comments about these Terms and Conditions, you can contact us:

• Email: contact@quitchi.com

Normal response time: 5 business days. For urgent matters, please indicate this in the email subject.

11. Premium Subscriptions

Quitchi offers a premium subscription that unlocks additional application features for a complete, unlimited experience.

Premium service description:

The premium subscription gives you unlimited access to key features: unlimited guided breathing exercises (free version: once per day), unlimited custom wish list with visual progress tracking (free version: limited), unlimited reasons to quit smoking with reminders (free version: limited), unlimited Memory and Armonía games for relaxation (free version: once per day per game), full access to Greenhouse history (questions, answers and community), priority features and early access to new features.

Subscription types:

We offer monthly and yearly subscriptions. Prices are clearly displayed before purchase and may vary according to your geographic location and platform (App Store or Google Play). The yearly subscription generally offers a significant discount compared to the monthly one.

Automatic renewal:

Subscriptions automatically renew at the end of each billing period (monthly or yearly) unless you cancel before the end of the current period. The charge will be automatically applied to the payment method associated with your App Store or Google Play account. You will receive a notification before each renewal.

Access to premium features:

While your subscription is active, you will have full access to all premium features with no usage limits. If you cancel your subscription, you will keep access to premium features until the end of the billing period you have already paid for. After that, your account will revert to the free version limits, but you will keep all your data and progress.

Price changes:

We reserve the right to modify subscription prices. If we increase the price of your existing subscription, we will notify you at least 30 days in advance. The new price will apply at your next renewal. If you do not agree with the new price, you may cancel your subscription before the change takes effect.

Trial periods:

We may occasionally offer free Premium trial periods. If a trial period is offered, you will be clearly notified before subscribing, including when the trial ends and when billing will begin. At the end of the trial period, your subscription will automatically renew unless you cancel before the end of the trial. You may cancel during the trial at no charge.

Data after cancelling Premium: If you cancel your Premium subscription, all your data (wish lists, reasons, exercise history, games, etc.) is retained permanently. You may resubscribe at any time and regain full access to all your premium features without losing any data.

12. Subscription Cancellation

You may cancel your premium subscription at any time. Cancellation will affect future renewals but not your current access.

How to cancel:

• Apple App Store: Cancel your subscription through your Apple ID account settings (Settings → [Your name] → Subscriptions). Cancellation will take effect at the end of the current billing period. You will maintain access to premium features until the end of the period you have already paid for.
• Google Play Store: Cancel your subscription through Google Play Store settings (Play Store → Menu → Subscriptions). Cancellation will take effect at the end of the current billing period. You will maintain access to premium features until the end of the period you have already paid for.

Effects of cancellation:

• Your subscription will not automatically renew at the end of the current period
• You will keep access to all premium features until the end of the billing period you have already paid for
• After your subscription expires, you will lose access to premium features and return to the free version of the application
• Your progress and profile data will remain intact

Refund policy:

We do not handle subscription refunds directly. Refunds must be requested through Apple (App Store) or Google (Play Store) as applicable. Refund policies are subject to each platform's terms and conditions.

In general: If you cancel during a trial period, you will not be charged. If you cancel after a renewal, you will not receive a refund for the remaining period, but you will maintain access until the end of the paid period. For refund requests, contact Apple or Google support.

Cancellation during trial period:

If you cancel during a free trial period, you will not be charged anything and will lose access to premium features immediately upon cancellation. You may cancel at any time during the trial period at no cost.